I'm starting a new thread because the previous one is marked "Solved" - and it degenerated slightly. Please let's focus on the particular issue here - at least some hAP AX3 units appear to have extremely limited range. I'm operating on the assumption that MT designed, tested, and produced working product - but some units have problems so let's try to figure out the cause.
My particular two units are:
Model C53UiG+5HPaxD2HPaxD
Serial HER09CFZ59Y / HER09DGXRFS
Factory Firmware 7.8
Upgraded Firmware 7.14.2
United States
The two units are located in two different houses in different parts of the city - and both have generally unusable 5G. 2G is great. I'm in the US so I'm using US settings. I've started with defaults and kept desperately trying other combinations of security, channel, and anything else I remotely understand to try to improve. Nothing.
The one thing I've found that's unusual - I have a windows PC with built-in WiFi 6 that does connect from another room with moderate success. But that's the only device that does. None of the various IoT appliances nor any of my Android phones, from multiple vendors, will connect at ranges more than 5-10 feet from the AP.
I've just received an RMA from my vendor, and I'm considering using it, but since I didn't keep the packaging (why would I? New MT product always works!...), and I'll be paying for shipping multiple times, if there's any magical software fix that will work I'm all for trying.
So - anyone with similar issues, who's willing, please share your info. There have been multiple posts indicating problems - and multiple posts indicating flawless operation. Maybe we'll find a pattern of serial numbers that will indicate something?
My particular two units are:
Model C53UiG+5HPaxD2HPaxD
Serial HER09CFZ59Y / HER09DGXRFS
Factory Firmware 7.8
Upgraded Firmware 7.14.2
United States
The two units are located in two different houses in different parts of the city - and both have generally unusable 5G. 2G is great. I'm in the US so I'm using US settings. I've started with defaults and kept desperately trying other combinations of security, channel, and anything else I remotely understand to try to improve. Nothing.
The one thing I've found that's unusual - I have a windows PC with built-in WiFi 6 that does connect from another room with moderate success. But that's the only device that does. None of the various IoT appliances nor any of my Android phones, from multiple vendors, will connect at ranges more than 5-10 feet from the AP.
I've just received an RMA from my vendor, and I'm considering using it, but since I didn't keep the packaging (why would I? New MT product always works!...), and I'll be paying for shipping multiple times, if there's any magical software fix that will work I'm all for trying.
So - anyone with similar issues, who's willing, please share your info. There have been multiple posts indicating problems - and multiple posts indicating flawless operation. Maybe we'll find a pattern of serial numbers that will indicate something?
Statistics: Posted by dalami — Tue Apr 02, 2024 10:03 pm